Challenges
- 15-year-old software didn’t integrate with other systems or offer mobile capabilities
- No citizen portal meant residents and developers couldn’t access online services
- Legacy software was reaching its end of life and would no longer be supported
Why
eGovernment
- Cloud enterprise platform eliminates server maintenance
- Robust disaster recovery features
- Scalable, customizable solution that will grow with the municipality
Benefits
- Citizen portal enables residents to request municipal services online
- Municipality-wide solution has eliminated data siloes and redundancies
- Inspectors work in the field on tablets, and office staff can work remotely
"The existing software didn’t meet our needs. We knew we had to look elsewhere even before we were notified of the end-of-life transition from the vendor."
Rob VanDyk
IT Manager, Municipality of Clarington
