Challenges
- No seamless connection between Salesforce CRM, Zendesk, and SAP Business One
- Sales professionals had difficulty seeing what was happening in customer accounts
- Manual processes were slowing down the team
Why
Saltbox
- Includes a pre-built SAP Business One-Salesforce integration
- Provides Salesforce-Zendesk integration
- Allows Swagelok to keep its best-of-breed apps without buying more ERP licenses
- Implements rapidly
- Makes working from home easy
- Offers payment functionality and direct customer access to a new online learning environment
Benefits
- Changes in SAP Business One appear in Salesforce in real-time
- Streamlined quoting and customer support
- Quotes are more responsive to customer needs
- Higher sales rates and shortened sales cycles
"
We were elated to find we could use Saltbox to integrate SAP Business One and Salesforce. It meant we could keep our best-of-breed apps without having to buy more ERP licenses.
"
Ekard Messmer
Director Custom Solutions & Operations, Swagelok Stuttgart
